Claims
When something happens,
we're on your side.
A clear, straightforward claims process — with the same broker who arranged your cover helping you see it through.
How to claim
Follow these steps and we'll handle the rest.
Getting the basics right up front means we can register your claim quickly and without back-and-forth. Here's what we need from you.
- 1
Report any accident or loss to your nearest SAPS station — within 24 hours.
- 2
Obtain a copy of the accident report.
- 3
Complete the relevant claim forms.
- 4
Attach all relevant documentation so the claims consultant can register your claim without any problems.
- 5
Make sure everything is clear and readable.
- 6
Include an enlarged copy of your ID and driver's licence — this is important.
Once your claim form is completed in full and all documentation is attached, send everything to your consultant:
Good to know
Car hire
Can only be arranged once authorisation for repairs has been received.
Hire period
Courtesy car hire is valid for 28 – 30 days.
Stolen vehicle
A waiting period of roughly 4 to 6 weeks applies.
About the claim form
The motor accident claim form is a legal and binding document. Complete it in full, sign every page, and return it with all requested documentation so Your Way can register your claim successfully.
Please don't answer any question as “N/A” — give a clear yes or no answer.
Need to start a claim?
Get in touch and we'll walk you through exactly what's needed and register your claim as quickly as possible.